Terms and Conditions

General Terms and Conditions (GTC)

normalkonsum | Schwertgasse 18, 9000 St. Gallen

Vonlaub GmbH | Tschuopisstrasse 7, 8852 Altendorf

Preamble

These General Terms and Conditions (GTC) govern the guest relationship between Vonlaub GmbH (landlord) and the guests. Bookings are made exclusively via the landlord's website or via third-party platforms such as Airbnb, Booking.com, or similar providers.

No rental agreement is created in the sense of Swiss rental law.

1. Scope of Services

1.1 The landlord provides guests with a fully equipped apartment in the normalkonsum apartment building at the location Schwertgasse 18, 9000 St. Gallen, for a short or medium-term stay.

1.2 Equipment, apartment category, services, prices, and maximum occupancy are derived from the description on the booking platform or website.

1.3 Use is exclusively for residential or accommodation purposes. Any commercial use is prohibited.

2. Booking and Formation of Guest Relationship

2.1 Bookings are made via the landlord's website or online platforms.

2.2 The guest relationship is formed by the booking confirmation of the platform or website. No separate contract is issued.

2.3 In addition to these GTC, the respective conditions of the booking platform used apply.

3. Duration and Termination of Stay

3.1 The stay includes only the period confirmed by the booking platform.

3.2 Guests cannot cancel the stay. The cancellation conditions of the respective platform apply.

3.3 Termination of the guest relationship is only possible by the landlord, particularly in cases of:

• serious or repeated violations of the house rules,

• security-related incidents,

• willful damage or disturbances,

• unauthorized additional persons,

• repeated disregard of the landlord's rules

3.4 Extensions are only possible after confirmation by the landlord.

4. Prices, Additional Costs, Payment, VAT, and Deposit

4.1 All prices are per stay or per night according to the booking platform or website.

4.2 All additional costs are included in the price, particularly electricity, water, heating, internet, and use of the facilities.

4.3 No additional fees are charged, except for expressly pre-booked additional services (e.g., interim cleaning, parking, laundry change).

4.4 All prices include the legally applicable VAT, if applicable.

4.5 Payments are made according to the provisions of the booking platform.

4.6 A deposit may be required. This is exclusively for covering possible damages or necessary special cleaning.

5. Check-in/Check-out, Keys, and Service Hours

5.1 Check-in and check-out are carried out according to the times communicated on the booking platform. Late departure may incur additional charges.

5.2 A replacement fee may be charged for lost or unreturned keys.

5.3 The service hours for support and availability of the landlord are Monday to Sunday from 09:00 to 22:00.

5.4 24-hour check-in is possible, but without support or service outside the aforementioned times.

5.5 Any liability for problems, delays, or other difficulties upon arrival outside of service hours is expressly excluded.

6. House Rules and Use

6.1 The house rules of the normalkonsum apartment building are an integral part of these GTC.

6.2 Guests commit to the following behavior:

• Keep parquet dry

• Close windows and doors when absent

• Report damages immediately

• Careful handling of equipment and inventory

• Observe quiet times from 23:00 to 07:00

• No pets

• Smoking or vaping is generally prohibited.

• No commercial use

• No bicycles in the house

• No visitors without registration

• No unregistered guests

• Guests under the age of 18 are generally not allowed.

• Do not exceed maximum occupancy

7. Tourist Taxes

Without any other written notification, the guest confirms that the use of the accommodation is exclusively according to Art. 5 a), b), c), d) or e) of the guest tax regulation of the city of St. Gallen 624.1. Accordingly, no tourist taxes are charged or forwarded by the landlord. There is no entitlement to a Mobility Ticket or similar offers from SGBT or the city of St. Gallen.

8. Cleaning, Maintenance, and Final Cleaning

8.1 Guests are required to keep the apartment in a tidy condition.

8.2 A final cleaning is generally included in the price. In cases of excessive dirt or improper use, additional costs may be charged.

8.3 Additional services such as interim cleaning or laundry change can be booked separately.

9. Damages, Defects, and Liability

9.1 Damages or defects must be reported to the landlord immediately.

9.2 Guests are liable for all damages caused by them, companions, or visitors.

9.3 The landlord is only liable for damages resulting from gross negligence or intent. Any further liability, particularly for indirect damages, is – as far as legally permitted – excluded.

10. Inventory and Wear

10.1 The apartment is equipped with a complete inventory.

10.2 Missing or damaged items and unusual wear and tear will be billed according to replacement or repair value.

11. Insurance

11.1 Guests are responsible for sufficient insurance of their personal belongings.

11.2 The landlord maintains a building insurance; personal belongings of the guests are not covered.

12. Data Protection

12.1 The landlord processes personal data exclusively for specific purposes (booking, stay, security).

12.2 Information is only passed on if necessary for the stay or due to legal requirements.

13. Final Provisions

13.1 Changes to the GTC require written form.

13.2 Should individual provisions be ineffective, the validity of the remaining provisions remains unaffected.

13.3 Only Swiss law applies. The place of jurisdiction is - as far as permissible - St. Gallen.